Frequently Asked Questions

Questions, answered.

Quality, testing, shipping, and ordering — everything you need to know before working with Lureon Bio Labs.

Why are Lureon Bio Labs products labeled "Not for Human Consumption"?

Lureon Bio Labs products are sold strictly for Research Use Only (RUO) and are available exclusively to qualified researchers operating in controlled laboratory environments. These products are not approved by the U.S. Food and Drug Administration (FDA) for human or veterinary use, including but not limited to clinical trials, therapeutic applications, or consumption of any kind. Lureon Bio Labs operates in accordance with regulatory standards, including Section 503A of the Federal Food, Drug, and Cosmetic Act (FDCA), and restricts product availability to professional research applications. Important Notice: Lureon Bio Labs does not provide guidance, advice, or recommendations regarding product usage or applications. Researchers are solely responsible for consulting appropriate and qualified experts to establish and adhere to proper research protocols.

Yes — every batch is tested for identity and purity. CoAs are linked on product pages and available under the Certificates tab.

No. We strictly provide research documentation and purity data, not medical advice.

Never. Each order reflects the exact compound and quantity selected.

This is normal. Lyophilized (freeze-dried) peptides may compact during the drying or shipping process, forming a solid mass or fine powder. This does not affect purity or potency.

Some peptides — especially hydrophobic or longer-chain sequences — dissolve slowly. Gently roll the vial between your fingers to aid dissolution. Do not shake vigorously, as this can denature the peptide chains.

Lyophilized powders can be stored at room temperature for up to two years. Once reconstituted with bacteriostatic water or another approved solvent, store them in the refrigerator (2–8 °C) to preserve stability and structure.

“Lyophilized” means freeze-dried. This process removes moisture from peptides to maximize shelf life and stability at room temperature. Refrigeration is only needed after reconstitution.

All Lureon Bio Labs products undergo independent HPLC and mass spectrometry testing by accredited third-party labs. Certificates of Analysis (COA) are available for each batch on our Certificates page and linked on individual product pages.

No. Our products are not for human consumption. They are sold strictly for research use only and intended for qualified laboratory professionals. Ingesting or injecting research-grade products poses significant health risks and violates our terms of sale.

While information is publicly available online, Lureon Bio Labs does not offer research or usage guidance. By purchasing from Lureon Bio Labs, you confirm that you are a qualified researcher and will not use our products for human administration or self-testing.

Orders dispatch within 24–48 hours; U.S. delivery typically takes 3–5 business days.
 
Orders dispatch within 24–48 hours; U.S. delivery typically takes 3–5 business days.
 
We currently ship within the United States only. International shipping is not available at this time.
Check tracking first. If it hasn’t moved in 7+ days, message us on WhatsApp or email orders@lureonlabs.com with your order details.
 
Payment is by Zelle. Add items to your cart and send your order to us on WhatsApp — we confirm the total and share the Zelle details right in the chat. Once your payment is confirmed, we dispatch your order and share tracking on WhatsApp.
 
You’ll receive a confirmation summary. Once verified, your order is prepped for shipment.
 
Only before it’s shipped. Message us on WhatsApp or email orders@lureonlabs.com immediately with your order details.
 
Proof of payment ensures accurate matching of transactions to orders. It allows us to verify receipt instantly and process shipments without delay.
 
Yes — once your order is received and verified, you’ll receive an email confirmation and tracking link within 24 hours of payment verification.
 
If your Zelle payment shows a different sender name than your order, just mention it in the WhatsApp chat. Letting us know avoids any delay in matching your payment.
 
Tracking links are automatically sent once your order ships. If you haven’t received it after 24 hours post-payment, contact us.
 
Payment is made in full by Zelle once we confirm your order total on WhatsApp. If you have a question about paying for a larger order, just ask us in the chat.
 
If your Zelle payment doesn’t match the total we confirmed, let us know on WhatsApp right away with a screenshot. We’ll reconcile it before your order ships.
 
If an item arrives damaged, email support@lureonlabs.com within 48 hours of delivery. Include your order details, a brief description, and clear photos of the outer box, shipping label, and affected vial(s). Once verified, we will arrange a free reshipment of the damaged product. When contacting support, include: • Subject line: Damaged Item – [name on order] • 3–5 photos (box, label, and product) • 1–2 sentence description of the issue
 
Contact support@lureonlabs.com with your order details and a photo of what you received. If an error occurred, we will promptly resend the correct products free of charge.
 
Due to the research-grade nature of our products, we cannot accept returns once shipped. However, we will resolve any issue promptly to ensure satisfaction.
 
Refunds are handled case-by-case by our support team. When inquiring, please include:
• The order details from your WhatsApp chat
• Issue description (with photos if applicable)
Refunds Policy:
• Approved refunds are returned to your Zelle account.
• We confirm all refund details with you on WhatsApp.
• Please allow a few business days for processing.
 

Before You Enter

Lureon Bio Labs products are sold strictly for laboratory and research use only. Please confirm the following before continuing.

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